Shipping & Returns

Shipping costs

Germany

  • Free shipping from 79€
  • Under 79€: Shipping costs 6.90 €
  • Standard shipping: 2–3 business days
  • Express shipping: €9.90 (delivery in 1–2 working days)

Europe (excluding Switzerland & Scandinavia)

  • Free shipping from 99 €
  • Under 99 €: Shipping costs 9.90 €
  • Standard shipping: 3–5 business days

Switzerland & Scandinavia

  • Free shipping from 200 €
  • Under 200 €: Shipping costs 25 €
  • Standard shipping: 3–5 business days

Note: Original shipping costs are non-refundable.

Express exchange service

Fast exchange. No detours.

Exchange your size or color with Express Exchange:
  1. Return your unwanted items (see below).
  2. Order your desired items again in a different size or color in our online shop.
  3. We will ship your replacement order to you as quickly as possible and with priority.
  4. Your desired items will be with you within 2-3 days.
  5. As soon as we receive your return, we will credit your account after processing.

Save up to 10 days with our express service compared to a normal exchange process. 

Return

Thanks to Unorganized's promise, you have the option to return your products after 30 days instead of the classic 14 days.

Free returns for first-time customers

We will cover the return shipping costs in full for your first order.
You will receive a prepaid return label – no risk for you.

Note: This does not apply to Switzerland & Scandinavia

Your return options

When returning an item, you have two options:

1) Self-return : You can arrange the return yourself through a shipping service of your choice. In this case, you will bear the return shipping costs yourself, and you are responsible for ensuring safe and timely shipment and providing proof of return.

Here’s how to arrange your own return:

    1. Fill out the return slip and place it in the return package (Completion is required for a refund of the purchase price).
    2. Stamp the package with a label of your choice and return it within 30 days of receipt. (Make sure to cover any previous delivery addresses and/or barcodes.) Address the shipment to the following address: Pflug & Müller-Grum GbR, Hofweg 63, 22085 Hamburg
    3. After receiving your return, we will refund the purchase price of your items. We will automatically deduct the return shipping fee.

2) Use of the returns service : If you prefer a simpler approach, you can use our enclosed return label. We charge €6.90 for this label from Germany and €11.90 from other European countries. The label costs will be transferred to you at no extra charge and deducted from your refund amount.

Here's how to arrange your return using the returns service within 30 seconds:

    1. Fill out the return slip and place it in the return package (Completion is required for a refund of the purchase price).
    2. Stamp the package using the enclosed label and return it within 30 days of receipt. (Make sure to cover any previous delivery addresses and/or barcodes.)
    3. After receiving your return, we will refund the purchase price of your items. We will automatically deduct the return shipping costs.

    Completing the return slip is essential for the refund, as otherwise the assignment to the customer cannot be guaranteed.

    If the shipment contains the wrong item, please note this on the return slip. If the product is faulty, please email us at info@unorganizedbrand.com

    Fast refund of the purchase price within a maximum of 10 days after arrival at our warehouse.



    Note on the quality of your return

    We ask that you handle our high-quality clothing with care.

    • All items must be unused
    • The garments must be unworn, unwashed and in their original packaging with all tags attached.
    • Garments that have been worn and/or washed once cannot be returned or exchanged.
    • The zip bag must be carefully packaged so that it remains undamaged

    In special cases, we reserve the right to charge a reprocessing fee of €3.90 if the quality of the returned goods is inferior. This includes, for example, crumpled products, damaged/missing zip bags, damaged/missing hangtags, or returning more than five items.

    Note on promotions

    Volume discounts, bundle discounts, or free products are only valid in combination with the corresponding order and may be charged for partial returns if the promotional conditions are not met. Vouchers or voucher promotions are non-refundable and will be reissued in the form of a voucher upon return after redemption.


    Right of withdrawal

    You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

    To exercise your right of withdrawal, you must inform us (Pflug & Müller-Grum GbR, Hofweg 63, 22085, Hamburg, email info@unorganizedbrand.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not mandatory.

    To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

    Consequences of revocation

    If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

    We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

    You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

    You shall bear the direct costs of returning the goods.

    You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.