Shipping costs
Europe: free shipping from 99,00€.
For orders under 99,00€, shipping within Europe costs 9,90€ . The original shipping fee is non-refundable.
Shipping time: 3-5 working days
Germany : free shipping from 79,00€.
For orders under €79.00, shipping within Germany costs €5.90 . The original shipping fee is non-refundable.
Shipping time: 2-3 business days
Express shipping costs 7.90€.
Shipping time: 1-2 business days
Express exchange service & returns
Express exchange service
- Send your unwanted items back as a return (see below).
- Order your desired items in a different size or color again in our online shop.
- We will send your exchange order to you as quickly as possible with priority.
- Your desired items will be with you within 2-3 days.
- As soon as we receive your return, we will credit your account after processing.
Save up to 10 days with our express service compared to a normal exchange process.
Return
Thanks to Unorganized's promise, you have the opportunity to return your products after 30 days instead of the classic 14 days.
When returning an item, you have the choice between two options:
1) Independent return : You can organize the return yourself through a shipping service provider of your choice. In this case, you will bear the costs for the return shipping yourself and you are responsible for the safe and timely shipping and proof of the return.
Here's how to arrange your own return:
- Fill out the return slip and put it in the return package (Completing it is necessary for the refund of the purchase price.)
- Stamp the package with a label of your choice and send it back within 30 days of receipt. (Make sure that previous delivery addresses and/or barcodes are covered.) Address the shipment to the following address: Pflug & Müller-Grum GbR, Hofweg 63, 22085 Hamburg
- After receiving the return, we will refund the purchase price of your items. We will automatically deduct the return fee.
2) Use of our return label : If you want to make it easier, you can use our enclosed return label. For using this label we charge you EUR 6.90 from Germany and EUR 11.90 from other European countries. The cost of the label is passed on without any surcharge. The amount will be deducted from your refund as soon as we have received the return.
Here's how to initiate your return using our return label within 30 seconds:
- Fill out the return slip and put it in the return package (Completing it is necessary for the refund of the purchase price.)
- 5. Post the package using the enclosed label and send it back within 30 days of receipt. (Make sure to cover any previous shipping addresses and/or barcodes.)
- After receiving the return, we will refund the purchase price of your items. We will automatically deduct the return costs.
If the shipment contains the wrong item, please note this on the return slip. If the product is faulty, please write to us at info@unorganizedbrand.com
Fast refund of the purchase price within a maximum of 10 days after arrival at our warehouse.
Note on the quality of your return
We ask that you handle our high-quality clothing with care.
- All items must be unused
- The garments must be unworn, unwashed and in the original packaging with all labels attached.
- Garments that have been worn and/or washed once cannot be returned or exchanged.
In special cases, we reserve the right to charge a reprocessing fee of €3.90 if the quality of the returned goods is inferior. This includes, for example, crumpled products, damaged/missing zip bags, damaged/missing hang tags or the return of more than 5 items.
Note on actions
Quantity discounts or free products are only valid in combination with the corresponding order and may be charged for partial returns if the promotional conditions are not met. Vouchers or voucher promotions are not refundable and will be issued again in the form of a voucher if returned after redemption.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Pflug & Müller-Grum GbR, Hofweg 63, 22085, Hamburg, email info@unorganizedbrand.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.